Return Policy
At Hedaieh, we strive to provide you with high-quality products. However, we understand that there may be instances where you need to return a purchase. Please read our return policy carefully to ensure a smooth process.
Conditions for Return
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Damaged or Defective Products: If the product arrives broken or damaged, you may return it.
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Original Condition: Products can only be returned if they are in their original condition.
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Unopened Packaging: Returns will not be accepted if the packaging has been opened or tampered with.
Process for Returns
If your return request is approved, please follow these steps:
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Initiate the Return: Contact our customer service within 10 days of receiving the product to initiate the return process.
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Return Authorization: Once your return is authorized, pack the product securely.
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Shipping the Product: You are responsible for shipping the product back to our warehouse. Please note that the customer bears the shipping costs for returns.
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Inspection and Refund: Upon receiving the returned product, we will inspect it. If it meets our return criteria, we will process your refund.
Exclusions
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Opened Packages: Products with opened packaging or removed seals cannot be returned.
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Delayed Returns: Returns initiated after 10 days of receiving the product will not be accepted.
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Non-Returnable Items: Certain items may not be eligible for returns. Please check the product description for details.
Contact Us
If you have any questions or concerns about our return policy, feel free to contact our customer service team at info@hedaieh.com.
Thank you for choosing Hedaieh. We appreciate your understanding and cooperation.